Accessibility Statement

Website Accessibility Statement

Last updated: November 13, 2026

General

Air Brook Worldwide wants everyone who visits our website to be able to learn about our chauffeured transportation services, book a ride, manage their account and contact us, whatever device or assistive technology they use. Accessibility needs differ from person to person, so we treat accessibility as ongoing work rather than a finished project.

Our Accessibility Goal

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more usable for people with visual, hearing, motor, cognitive and other disabilities. We review the website against them and fix the issues we find.

Scope and Conformance Status

This statement and the WCAG 2.2 Level AA logo shown in our website footer apply to all pages of www.airbrook.com. They do not cover content provided by third parties (listed under “Third-Party Applications and Websites” below).

The website is partially conformant with WCAG 2.2 Level AA: most of the requirements are met, and the exceptions we know of are listed under “Known Limitations” below. We are working to resolve them.

Accessibility Features on This Website

• Keyboard navigation: the menu button, the side menu and the My Account drop-down menu can be used with the keyboard (Tab, Enter, Space and Escape). On phones, keyboard focus stays inside the menu while it is open.
• Skip link: the first item on every page is a “Skip to main content” link that appears when you press Tab, so you can go straight past the menus.
• Visible focus: the element you are on is always outlined when you navigate with a keyboard, and no content stays hidden from keyboard users while it waits to be animated.
• Page structure: pages use headings and landmarks (header, navigation, main content, footer) that screen readers can navigate.
• Text alternatives: meaningful images in our page templates have descriptive alternative text; decorative icons are hidden from screen readers. Embedded videos and the online booking frames have descriptive titles.
• Color contrast and links: text colors meet the WCAG contrast requirements, and links inside paragraphs are underlined.
• Pause controls: the background video at the top of the homepage has a visible pause/play button. The slideshows on the homepage and the customer reviews panel stop moving while your mouse pointer or keyboard focus is on them.
• Reduced motion: if your device is set to reduce motion, page animations, the background video and the automatic movement of the slideshows are turned off.
• Expandable reviews: the “Read more” and “Read less” controls in our Google reviews work with the keyboard and tell screen readers whether the full review is shown.
• Zoom and small screens: the website can be zoomed and works on screens as narrow as 320 pixels without horizontal scrolling. Wide tables can be scrolled with the keyboard.

The website also offers an optional accessibility toolbar, shown as a round button in a corner of the screen, which lets you change text size, contrast and other display settings. It is provided by a third party (accessiBe); the features listed above do not depend on it. Most browsers and operating systems also offer their own tools, such as zoom, high-contrast modes, screen readers and text-to-speech, which work with this website.

Known Limitations

• The slideshows on the homepage (Mobile Application, Our Fleet and Our Services) and the customer reviews panel shown on several pages move automatically and have no pause button. They stop while your mouse pointer or keyboard focus is on them, and they do not move if your device is set to reduce motion.
• The chat assistant may open automatically in the bottom-right corner of the screen and cover part of the page until you close it. On phones it covers a large part of the screen.
• Some images we have uploaded, such as vehicle and blog photos, do not yet have text descriptions, and some older blog articles use headings out of order. We are updating this content.
• Some videos are hosted on YouTube; the availability of captions depends on each video.

We are working to improve these areas. If any of them makes it hard for you to use the website, please contact us and we will help you directly.

Third-Party Applications and Websites

Some features on our website are provided by third parties, for example the instant quote form and chat assistant, the online booking portal shown on our Book Online, Price Quote, Login, Create Account and Get Receipt pages, the Google reviews and address suggestions, embedded YouTube videos and the accessibility toolbar. Our mobile apps are distributed through the App Store and Google Play. We do not control the code of these services, so their accessibility may differ from the rest of our website. We share accessibility feedback with these providers when we can.

Ongoing Improvements

We will keep reviewing our website as we add new content and features, and as accessibility guidelines and technologies evolve. Despite our efforts, some content may not yet be fully accessible. We welcome your suggestions.

We Are Here for You

If you have difficulty using any part of our website, or if you need information in a different format, please contact us. Tell us, in as much detail as you are comfortable with, which page or feature caused the problem and what happened. We will do our best to help you right away, including by completing a quote or reservation with you by phone or email.

• Phone: 1-800-800-1990, available 24 hours a day, 7 days a week, or 201-843-6100
• Email: info@airbrook.com
• Address: 18 Overlook Ave, Rochelle Park, NJ 07662

You do not need to share any personal information to report an accessibility problem unless you want us to reply to you. Any information you share is used only to respond to your request.