Duty of Care

Companies, schools, venues and families often have to check a car service before they hire it. This page sets out Air Brook’s duty of care in plain terms: how we screen chauffeurs, how we watch over and maintain our vehicles, what happens if something goes wrong during a trip, and how the company is insured. Every figure below has been confirmed by Air Brook, so a travel manager or a school administrator can compare it directly with their own policy.

How Every Chauffeur Is Screened Before Joining

Hiring starts with a check of the candidate’s previous employers and a chauffeur background check, and both must be cleared before anyone is hired. Before a new chauffeur drives a client, we also assess their driving and their knowledge of the area: they need to follow a planned route and still adjust quickly when traffic or plans change.

A family of motorsport enthusiasts and driving instructors judged one of our chauffeurs by their own standards:

“She was prompt, courteous, but most importantly a very efficient and safe driver. … We are hard to impress. (A family of Motorsport enthusiasts and driving instructors.)” (Ann L., Google review)

Cameras, GPS Tracking and Around-the-Clock Dispatch

Every Air Brook vehicle is tracked by GPS and fitted with a camera. Our dispatch office in Rochelle Park sees every vehicle on the map at any hour, which is what lets it move a pickup, reroute around a closure or send the nearest car when plans change. Passengers can follow their chauffeur live in the Airbrook Worldwide app. Smoking and vaping are not allowed in any vehicle, and a $300 cleaning charge applies if the rule is broken.

One client who rides with us often enough to know all the drivers put it simply:

“I use this service so often I know all the drivers. … The drivers are always polite, courteous, and drive cautiously. I always feel very safe.” (Kim G., Google review)

How We Check and Maintain Our Vehicles

All our vehicles are company-owned and late-model, from sedans and SUVs to Sprinter vans, mini buses and motorcoaches. Before a vehicle goes out, it is cleaned inside and out and checked, including the tires, the lights and the fluids. Maintenance follows a mileage schedule, and a vehicle with a problem stays in the garage until it is fixed. The full lineup, with passenger counts, is on our fleet overview.

What Happens if Something Goes Wrong on a Trip

If a vehicle has a mechanical problem during a trip, the chauffeur calls dispatch right away. Because dispatch sees every vehicle on GPS, we send the closest available vehicle to continue the trip and keep the client informed by phone or text until it arrives. In an accident, the order of priorities is fixed:

1. The chauffeur makes sure every passenger is safe.
2. The chauffeur calls the emergency services if they are needed.
3. The chauffeur follows the police procedure at the scene.
4. Dispatch arranges a replacement vehicle to take the passengers on.

Insurance Coverage Held by Air Brook

The Air Brook insurance program covers our vehicles, our chauffeurs and our passengers. Our automobile coverage exceeds all federal and state-mandated limits for passenger carriers. These are the current limits:

Who Relies on These Standards

Corporate travel managers check these points when they open a business account with Air Brook, schools and colleges check them before field trips and campus transportation, and families check them before the ride to the airport. The day-to-day result shows in what clients write after their trips: a 4.9 rating across more than 875 Google reviews. The company’s story, from its start in 1971, is told on our About Air Brook page, and our booking rules are in the Terms & Conditions.

Safety matters most at the hours when people feel most exposed, as one client wrote about late airport pickups:

“On time, courteous service.. Good communication upon arrival. I feel safer with Airbrook for night-time pick ups at the airport.” (Diane M., Google review)

Requesting a Certificate of Insurance

When a company, school or venue needs a certificate of insurance with its name on it, email us the exact name and address that should appear on the certificate and the date of the trip or event. The same contacts handle any other question about our duty of care before you book.

Send certificate requests to info@airbrook.com, call dispatch at (800) 800-1990, or book a ride through our online reservation form.